Find Answers to Frequently Asked Questions
Do you offer Curbside pick-up at your dispensary? What is the protocol?
Upon arrival at our dispensary in Toronto call 416-781-3128 with your order id to confirm. Age gate through glass and allow a staff member to safely place your order at the door.
How do I get in touch with the customer service at your weed store?
Contact our weed store directly at 416-781-3128 or for all other inquiries including employment and collaboration, email us at [email protected]
Do you offer weed delivery? What is the protocol?
Weed delivery is available through minervacannabis.ca 7-days a week for two hour service. Once you build your cart, select weed delivery on checkout.
There is a $50 minimum spend for a weed delivery to be placed. All orders over $100 are eligible for free weed delivery.
Alternatively, find Minerva Cannabis available for delivery on UberEats
What if I’m not home for my cannabis delivery?
All cannabis delivery orders must be accepted upon delivery. Orders will not be left at a door or with a concierge of a condo.
Upon arrival, Minerva Cannabis delivery drivers will require the purchasing persons ID and credit card for verification. Once done so, you will be handed your cannabis order.
Do I need to provide identification at your dispensary?
Yes, just like alcohol and tobacco sales, all persons entering the retail cannabis store are required to provide identification for the sake of age verification.
Do you accept cash at your dispensary?
Yes, Canadian currency is accepted at Minerva dispensary. Our Dispensary will also accept USD and the Euro at a dollar-for-dollar exchange.
Can I make changes to an online weed order once it has been placed?
Unfortunately, once a weed order has been placed online it cannot be changed.
You will have the option to cancel and replace the order.
What if I can't pick up my cannabis order right away?
As a customer, you have the ability to set your pickup time whether it be right away or a later time or date. Only paid cannabis orders will have items reserved.
Feel free to call us directly if you don’t think you will be able to pick up your order.
Can I return cannabis products to your dispensary?
Cannabis products can be returned to Minerva Cannabis dispensary if the excise stamp has not been broken and the unit is resellable.
Alternatively, you can return cannabis products directly to the producer by contacting them using the information provided on the product.
What safety protocols are in place at your dispensary?
We will continue to follow all appropriate safety measures as outlined by the provincial and federal government.
How much weed product can I purchase at one time?
As per the possession laws set out in the Cannabis Act, a guest may purchase the equivalent to 30 grams of dried cannabis flower in one transaction.
To understand the equivalent amounts of different cannabis products, refer to this link
How do I properly store cannabis products?
Storing cannabis in a safe, dark, dry place is the first step in preserving its characteristics.
Light, heat and moisture are all contributors to altering the cannabaoid content of cannabis.
Visit our blog for a more in depth and detailed description.
Where can I consume cannabis products in Toronto?
Cannabis consumption in Toronto is permitted on Sidewalks, Parks, Public Spaces and anywhere Tobacco can be consumed. For more information about this, please refer to the Ontario Smoke-Free Act.
How old do you need to be to consume cannabis in Toronto?
The minimum age requirement for purchasing, using, possessing, and growing recreational cannabis is 19 years old. This age restriction aligns with the minimum age for the sale of tobacco and alcohol in Ontario.